Shipping Policy

At Pharox3D, every order is carefully prepared, inspected, and packaged before it begins its journey to you.

Please review our shipping policy below for information regarding order processing, production times, delivery, and shipping issues.

Order Processing & Production Time

Many Pharox3D products are manufactured using 3D printing technology and may be produced specifically for your order.

Orders typically require 1–5 business days for processing and production before shipment.

Production times may vary depending on:

• Product size and complexity.

• Order quantity.

• Customization or personalization requirements.

• Current order volume.

• 3D printing and quality inspection time.

Large, custom, or bulk orders may require additional production time.

Once your order has been prepared and handed over to the shipping carrier, you will receive an order or shipping update where available.

Shipping Within Egypt

Pharox3D currently ships to locations across Egypt.

Estimated delivery times are typically 1–5 business days after the order has been shipped, depending on your location and the shipping carrier.

Delivery times may vary between Cairo, Alexandria, and other governorates or remote areas.

Please note that production time and shipping time are separate.

For example, an order may require production and processing before it is handed over to the shipping carrier.

Shipping Fees

Shipping fees are calculated and displayed during checkout, where applicable.

Shipping costs may vary depending on:

• Delivery location.

• Package size or weight.

• Shipping method.

• Order value.

• Any active shipping promotions.

Any available free shipping offers or promotions will be clearly displayed on our website or during checkout.

Order Tracking

When tracking information is available, it may be provided after your order has been handed over to the shipping carrier.

Please allow some time for tracking information to become active after shipment.

If you have questions regarding the status of your order, contact us at hello@pharox3d.com with your order number.

Delivery Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please ensure that your:

• Full name is correct.

• Phone number is active.

• Delivery address is complete and accurate.

• Governorate, city, and area information are correctly provided.

Pharox3D is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or outdated customer information.

If you notice an error in your delivery information, please contact us as soon as possible.

We cannot guarantee that delivery information can be changed after an order has been handed over to the shipping carrier.

Delivery Attempts & Unreceived Orders

The shipping carrier may contact you by phone to arrange or confirm delivery.

Customers are responsible for being available and responding to delivery communications.

If an order cannot be delivered due to repeated unsuccessful delivery attempts, an unreachable phone number, refusal to receive the package, or incorrect delivery information, the package may be returned to Pharox3D.

Additional shipping fees may apply if the customer requests the order to be shipped again.

For personalized, customized, or made-to-order products, refusing delivery does not automatically qualify the order for a refund.

Delayed Shipments

While we work to prepare and ship orders as quickly as possible, delivery delays may occasionally occur due to circumstances outside our direct control.

These may include:

• Shipping carrier delays.

• High order volumes.

• Public holidays.

• Severe weather conditions.

• Transportation disruptions.

• Remote delivery locations.

• Other unexpected logistical circumstances.

Estimated delivery times are provided as a guideline and are not guaranteed delivery dates.

If your order is significantly delayed, please contact us and we will help investigate the shipment.

Damaged Packages

Please inspect your package and product as soon as you receive your order.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible at hello@pharox3d.com.

Please provide:

• Your order number.

• A description of the issue.

• Clear photos or videos of the product.

• Photos of the shipping packaging if it appears damaged.

This information helps us review the issue and provide an appropriate solution.

Please refer to our Return & Refund Policy for additional information.

Lost Shipments

If you believe your shipment has been lost, please contact us at hello@pharox3d.com with your order number.

We will review the shipment information and, where necessary, contact the shipping carrier to investigate the issue.

Lost shipment cases will be handled based on the results of the shipping investigation.

Personalized & Custom Orders

Personalized, customized, and made-to-order products may require additional production time before shipment.

Customers are responsible for reviewing all customization information carefully before completing an order.

Once production has started, changes to custom orders may not be possible.

Shipping delays do not automatically qualify personalized or custom-made products for cancellation or refund once production has begun.

International Shipping

Pharox3D currently primarily serves customers within Egypt.

International shipping availability may be limited or unavailable depending on the destination.

For international order inquiries, please contact us at hello@pharox3d.com before placing your order.

Additional shipping fees, customs duties, taxes, or import charges may apply to international orders and may be the responsibility of the customer.

Contact Us

If you have any questions regarding shipping, delivery, or the status of your order, please contact us at:

Pharox3D
Email: hello@pharox3d.com

Please include your order number when contacting us regarding an existing order so we can assist you more quickly.